Non-Commerce Recirculation Sprint
NBC News Digital Team partnered with TODAY's editorial team for a 4-week design sprint to create products that increase the number of unique commerce visitors to TODAY.com. The team would like to improve conversion rates on articles or sponsored products. A total of 3 new digital products were created to help the editorial team meet their goal. Due to the pandemic, this project and my internship were completed fully-remotely.
Julie White | Sr. Product Designer
Julie Gordonson | UX Researcher
Jasper Curry | Product Manager
4-Week Design Sprint
For this project, we conducted a multi-method research effort to better understand what defines an engaging experience for TODAY visitors. As a result, we used contextual inquiry by speaking with editorial team members, competitive analysis, and using existing user data. Our goal was to gain insights on how visitors are using the site, their motivations, and how competitors are addressing this design challenge.
Below are insights from our research that helped shape this project:
Based on our research insights, we pinpointed 3 opportunities for engaging with readers:
Deal of the day (Odes), Trending Articles, and Jill's Steals and Deals Discounts.
To begin the design process, we used the crazy 8 methods to sketch concepts for each scenario. Popular concepts were designs with a rail setup, interaction, and larger images or slideshows. After agreeing on a design direction, I was tasked with developing a design system using TODAY's branding, initial wireframes, and interactive prototypes for user testing.
Our team's UX researcher, conducted 18 unmoderated user tests on my initial designs.
Participants were TODAY.com mobile users who regularly shop online.
Each was shown one of the three types of commerce recirculation products: Deal of the day (ode), trending, or Jill's Steals and Deals. They were prompted to answer questions about how they expect to interact with the advertisement. For ode and trending, users were shown both prototypes.
Our aim was to gain perspective on the products' ease of use, usability issues, and users' overall perception of the products. Below is an overview of the findings: